FAQs
How can I contact The Retro Pod? You can email us at support@theretropod.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide? Yes
Where do you ship from? We ship from our international warehouses.
Can I change or cancel my order? As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept? We accept all major credit cards (VISA, Mastercard, AMEX), Apple Pay, and PayPal payments.
When will my order be processed? All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Are the games already installed, or do I need to download them? Everything is pre-installed! Your Retro Pod comes ready to play out of the box with over 15,000 classic games loaded onto the included SD card. Just turn it on and start playing.
Can I add more games to the console? Yes! The console features a TF/MicroSD card slot. You can easily download your favorite classic ROMs and add them to the card using a computer.
How long does the battery last on a single charge? The built-in rechargeable battery provides between 5 to 8 hours of continuous playtime, depending on the game and screen brightness settings.
How long will it take to receive my order? Due to high demand, orders may take between 2-4 weeks to arrive.
How do I return an item? Please contact us at support@theretropod.com
What if the item(s) I received are defective/incorrect/damaged? Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.