FAQ
What is "Dust Off"? It is the back-end blowing function of the device that acts as an air dust collector, allowing you to remove fine dust in crevices, clean keyboards, inflate outdoor gear, and extract air from storage bags.
How long does it take to charge, and what is the battery capacity? It has a built-in 4000mAh lithium-ion battery that quickly fully charges in 1 hour via USB-C and offers up to 90 days of standby time.
What functions does the 5-in-1 handheld vacuum cleaner have? It functions not only as a vacuum cleaner, but also as a hair dryer and an air dust collector, making it a tool for dusting, cleaning keyboards, inflating outdoor gear, and extracting air from storage bags.
What kind of filter does it use, and is it reusable? It uses a cleanable and reusable HEPA filter with a cone seal design to capture 99.7% of dust and debris.
How do you empty the dust collecting cup? The dust cup has a double button design and can be rotary disassembled after use so that garbage can be quickly dumped.
What attachments or nozzles come with the vacuum cleaner? The package includes 4 different nozzles: a suction nozzle for gaps and tight spots, a brush for dual suction and wiping, and blowing/inflation nozzles.
How much does the handheld vacuum cleaner weigh? It weighs only 0.2 kg.
How can you contact us? You can reach our support team anytime via email at support@dustoff.net - We typically respond within 24 hours to help you with any questions or issues.
Can I cancel my order? Yes, you can cancel your order within 12 hours of placing it, or before the item has been processed and shipped. Once the order has been handed over to our fulfillment center and shipped, it can no longer be cancelled, but you can return it once it arrives. To request a cancellation, contact us immediately at support@dustoff.net
Do you offer refunds? Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can request a refund within 30 days of receiving your item. To get in touch with us, simply email us at support@dustoff.net